2.1 Introduction
Hira Panna Jewellers Pvt. Ltd. respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit our website, place a jewellery order, make an online payment, collect jewellery from a branch or contact us.
2.2 Information We Collect
Depending on how you use our website, we may collect the following categories of information.
A. Personal and Contact Information
Name.
Mobile number.
Email address.
Billing or contact address, where required.
B. Order and Transaction Information
Order or booking reference.
Jewellery selected and relevant product preferences.
Preferred collection branch.
Order and collection status.
Invoice and transaction history.
Payment status and transaction reference.
Return, cancellation and refund details.
C. Verification and Compliance Information
We may collect identity, tax or other information where necessary for transaction verification, fraud prevention or compliance with applicable law.
We will seek only information reasonably required for the relevant purpose, subject to legal requirements.
D. Technical Information
We may collect information such as IP address, browser type, device information, website usage data and cookie-related information, subject to applicable law and your choices.
2.3 How We Use Your Information
We may use your information to:
Process and manage orders and online payments.
Confirm product availability and collection arrangements.
Contact you regarding orders, payment status or collection.
Verify transactions and prevent fraud.
Process cancellations, returns, exchanges and refunds.
Maintain invoices and business records.
Meet applicable legal, tax and regulatory obligations.
Respond to customer enquiries, complaints and service requests.
Improve our website, products and customer experience.
Maintain website security and investigate misuse.
Send promotional communications where permitted by law and subject to applicable consent requirements.
You may opt out of promotional communications at any time. Essential service-related messages concerning an existing order, transaction or legal obligation may still be sent.
2.4 Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain functionality, remember preferences, understand website usage and improve performance.
You may manage cookies through your browser settings and, where available, our website's cookie preferences. Disabling certain cookies may affect website functionality.
2.5 Sharing of Information
We may share relevant personal information, as reasonably necessary and in accordance with applicable law, with:
Payment gateways and payment service providers.
Website hosting, IT and technology providers.
Customer support and communication service providers.
Authorised employees and relevant Hira Panna branches for order fulfilment.
Professional advisers, auditors and insurers where appropriate.
Government authorities, regulators or law enforcement agencies where legally required.
Other parties where you have provided valid consent or the disclosure is otherwise lawful.
We do not sell customers' personal information to third parties.
Third-party payment and technology providers may process information under their own applicable privacy policies and security practices.
2.6 Payment Security
Online payments may be processed through third-party payment service providers.
Hira Panna does not intend to collect or store complete card credentials, payment passwords, PINs or OTPs through ordinary website forms. The handling of payment credentials is subject to the arrangements and security practices of the relevant payment provider.
Customers should use only the official payment facilities provided on our website and should never share confidential payment authentication credentials with anyone claiming to represent Hira Panna.
2.7 Data Retention
We retain personal information for as long as reasonably necessary to fulfil orders, administer returns and refunds, maintain business records, resolve disputes and comply with applicable legal obligations.
Certain information may need to be retained for a longer period where required or permitted by law.
When personal information is no longer required, it will be deleted, anonymised or securely disposed of, subject to applicable retention requirements.
2.8 Data Security
We take reasonable technical, organisational and administrative measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
Where a personal data breach triggers notification or other obligations under applicable law, we will take the steps required by law.
2.9 Your Rights and Choices
Subject to applicable law, you may be entitled to request access to information concerning your personal data, correction of inaccurate information, deletion where legally permissible, withdrawal of consent where processing is based on consent, or assistance with privacy-related grievances.
Some information may need to be retained to satisfy legal, accounting, tax or dispute-resolution requirements.
To exercise applicable rights, contact us using the details below. We may request reasonable verification of your identity before acting on your request.
2.10 Children's Privacy
Our website is not intended to collect personal information from children in violation of applicable law.
Where a transaction involves a minor, it must be handled through a legally appropriate parent, guardian or authorised representative, as applicable.
2.11 Third-Party Websites
Our website may contain links to third-party websites or payment facilities. Hira Panna is not responsible for the independent privacy practices of third parties. Customers should review the relevant privacy policies before sharing information with them.
2.12 Changes to This Privacy Policy
We may update this Privacy Policy periodically. The revised version will be published on our website with an updated effective date.
2.13 Privacy and Grievance Contact
For privacy-related questions, requests or complaints, please contact:
Hira Panna Jewellers Pvt. Ltd.
Privacy Contact: Customer Support
Registered Office: C/o Hira Panna Jewellers, Purani Bazar, Brahmantoli, Muzaffarpur, Bihar - 842001
Website: https://www.hirapannajewellers.in
Email: support@hirapannajewellers.in
Phone: +91 7050916916 / +91 8298916916
We will handle privacy requests and grievances in accordance with applicable law.