4.1 Our 30-Day Return Policy
Hira Panna Jewellers Pvt. Ltd. offers a 30-calendar-day return period for eligible jewellery in its original condition, subject to the conditions in this policy and applicable law.
The 30-day period begins on the date the customer collects the jewellery from the Hira Panna branch, as recorded in our transaction records.
Customers must initiate the return request within this period.
The 30-day return period does not limit any mandatory consumer rights or remedies available under applicable law.
4.2 Conditions for Return
To qualify under the voluntary 30-day return policy, the jewellery must:
Be in its original condition.
Be unused and unworn.
Show no signs of damage, alteration, resizing, modification or unauthorised repair.
Be accompanied by the original invoice or other acceptable proof of purchase.
Include original packaging, tags, certificates, warranty documents and other items supplied with the jewellery, where applicable.
Match the product and transaction details recorded in our system.
All returned jewellery is subject to inspection and verification by Hira Panna before the return is approved.
A return may be declined under the voluntary return policy if these conditions are not satisfied, subject always to mandatory rights under applicable law.
4.3 Product-Specific Exclusions
Jewellery that has been customised, engraved, resized, altered or specially manufactured to a customer's specifications may be excluded from the voluntary 30-day return policy, unless otherwise agreed in writing or required by applicable law.
Any additional product-specific exclusion must be clearly disclosed to the customer before purchase and must be legally permissible.
Nothing in this section limits a customer's mandatory rights relating to defective, incorrect, misrepresented or otherwise legally non-conforming products.
4.4 How to Initiate a Return
To request a return, customers should:
Contact Hira Panna customer support within 30 calendar days of collection.
Provide the order or booking reference, invoice details and reason for the return.
Follow the instructions provided by customer support.
Present the jewellery at the designated Hira Panna branch for inspection, along with the original invoice and relevant accessories or documents.
Complete reasonable verification required to confirm the transaction and refund recipient.
Hira Panna does not provide home collection or courier pickup for website jewellery returns under its current operating model. Customers must coordinate the return with customer support and bring the jewellery to the designated branch.
Please contact customer support before visiting to confirm the return arrangements.
4.5 Inspection and Return Approval
Returned jewellery is subject to inspection and verification. Depending on the product, this may include checking its identity, condition, weight, purity-related documentation, invoice details and accompanying items.
After the inspection, Hira Panna will communicate whether the return has been approved or whether further information is required.
If a return is declined, the reason will be communicated to the customer, subject to applicable law.
Inspection requirements will not be used to restrict mandatory consumer rights.
4.6 Refund Method
Where a return is approved and a refund is due, the refund will ordinarily be made to the original payment method used for the online transaction, where feasible and legally permissible.
If refunding the original payment method is not possible, Hira Panna may request the information reasonably necessary to process the refund through an alternative lawful method.
Customers must provide accurate refund details where requested.
Any refund will be processed within the applicable legal timeframe and the processing period communicated for the transaction. The time taken for the refunded amount to appear in the customer's account may depend on the bank, card issuer or payment service provider.
Any deduction or adjustment will be made only where permitted by applicable law and the disclosed transaction terms.
4.7 Cancellation Before Collection
Customers who wish to cancel an order before collecting the jewellery must contact customer support and provide their order reference.
Cancellation requests will be assessed based on the order status, payment status and applicable legal requirements.
A. Cancellation Request Before Order Acceptance
If payment has been made but the order has not been accepted, Hira Panna will review the request and communicate the applicable next steps.
If the order is not accepted or cannot be fulfilled, any eligible refund will be processed in accordance with applicable law.
B. Cancellation of an Accepted Order
If the order has already been accepted or the jewellery has been prepared or allocated, customers should contact customer support for review.
Any cancellation and refund will be assessed under the applicable transaction terms and law. A cancellation request is not considered approved until Hira Panna confirms it.
C. Cancellation by Hira Panna
If Hira Panna cancels a paid order because it cannot fulfil the confirmed transaction, the customer will be informed and the eligible amount will be refunded in accordance with applicable law.
4.8 Orders Already Collected
Once jewellery has been collected, any request to return it will be assessed under the 30-day Return Policy and applicable law.
The customer must present the jewellery for inspection at the designated Hira Panna branch and satisfy the applicable return requirements.
4.9 Incorrect, Defective, Damaged or Misrepresented Products
If a customer collects jewellery that is incorrect, defective, damaged or materially inconsistent with the confirmed order, they should contact Hira Panna as soon as reasonably possible.
Customers should provide the invoice or order reference and a description of the issue. Photographs or other information may be requested to assist with the initial assessment.
Hira Panna will investigate the complaint and provide an appropriate resolution in accordance with applicable law. Depending on the circumstances, the resolution may include repair, correction, replacement, return or refund, where applicable.
This policy does not restrict statutory consumer rights or remedies.
4.10 Exchange Requests
Customers who wish to exchange jewellery should contact customer support.
An exchange is subject to inspection, product availability, any applicable price difference and the terms communicated for the transaction.
Any exchange must comply with applicable legal requirements. Customers should obtain confirmation from Hira Panna before visiting a branch for an exchange.
4.11 Jewellery Purchased Through Savings Schemes or Special Offers
Jewellery purchased or redeemed through a savings scheme, promotional offer, voucher or other special arrangement may be subject to additional terms disclosed for that scheme or offer.
Customers should review the relevant terms before making a transaction.
Any restriction on returns, cancellations or refunds must be clearly communicated and legally permissible. Mandatory consumer rights and applicable law will prevail over any inconsistent scheme or promotional condition.
4.12 Refund Processing and Updates
Refund processing may depend on return inspection, transaction verification, payment-provider procedures and applicable legal requirements.
Hira Panna will communicate the status of the request and any further information required from the customer.
Customers should retain their return acknowledgement and transaction reference until the matter has been resolved.
4.13 Contact Us
For return, cancellation, exchange or refund assistance, contact:
Hira Panna Jewellers Pvt. Ltd.
Registered Office: C/o Hira Panna Jewellers, Purani Bazar, Brahmantoli, Muzaffarpur, Bihar - 842001
Website: https://www.hirapannajewellers.in
Email: support@hirapannajewellers.in
Phone: +91 7050916916 / +91 8298916916
Please include your order reference or invoice number when contacting customer support.