3.1 No Home Delivery or Shipping
Hira Panna Jewellers Pvt. Ltd. currently does not offer home delivery, courier delivery or postal shipping for jewellery booked through its website.
All website orders must be collected from a Hira Panna retail branch.
Customers should not place an order with the expectation that jewellery will be delivered to their residential or business address.
3.2 Online Ordering and Branch Selection
Customers may browse jewellery on our website, select a product, choose a preferred collection branch and complete full online payment.
Orders are subject to product availability, successful payment confirmation and acceptance by Hira Panna.
The branch selected during checkout will be treated as the requested collection location, subject to confirmation by Hira Panna.
3.3 Order and Payment Confirmation
An order is eligible to proceed to fulfilment only after the payment has been successfully confirmed and the order has been accepted.
An automated acknowledgement or payment notification does not necessarily mean that the jewellery is ready for collection.
Hira Panna may contact customers through their registered mobile number, email address or other provided contact details to verify order information and communicate the collection arrangements.
3.4 Collection from the Selected Branch
Customers must collect their jewellery from the branch confirmed by Hira Panna.
Once the order is ready, customers will be informed through the contact details provided at checkout, where applicable.
At collection, customers should bring their order reference and provide the information reasonably required to verify the order.
Jewellery will be handed over only after successful payment confirmation and completion of applicable verification requirements.
3.5 Change of Collection Branch
Customers who wish to change the collection branch after placing an order must contact customer support.
A change of branch is subject to:
Approval by Hira Panna.
Product availability at, or transfer arrangements to, the requested branch.
Completion of any necessary operational and verification steps.
The change will be effective only after Hira Panna confirms approval. Customers should not visit a different branch expecting the jewellery to be available there unless the change has been confirmed.
3.6 Collection Time and Delays
Customers should collect their jewellery within the timeframe communicated by Hira Panna.
If a customer is unable to collect the order within that period, they should contact customer support to discuss the next steps.
Delays may occur due to stock verification, branch availability, transfer arrangements, operational requirements or circumstances beyond our reasonable control. We will make reasonable efforts to communicate material delays and provide an update on the order.
If a confirmed order cannot be fulfilled, the customer will be informed and any eligible refund will be processed in accordance with our Return, Cancellation & Refund Policy and applicable law.
3.7 Shipping Charges
As home delivery and courier shipping are not currently offered, shipping charges do not apply to standard website orders collected at a Hira Panna branch.
Any separately applicable charge for an additional service, if introduced, will be disclosed before the customer commits to that service.
3.8 Contact Us
For questions regarding online orders, collection arrangements or branch changes, contact:
Hira Panna Jewellers Pvt. Ltd.
Registered Office: C/o Hira Panna Jewellers, Purani Bazar, Brahmantoli, Muzaffarpur, Bihar - 842001
Website: https://www.hirapannajewellers.in
Email: support@hirapannajewellers.in
Phone: +91 7050916916 / +91 8298916916